This article outlines the process for staffing a Momenta project and the roles typically involved. It covers how to request resources in North America and Europe, and defines responsibilities for Momenta Advisors and other support teams.

North America Resourcing

Typical Project Team

Consultant: Owns client relationship, content, and concept
Momenta Advisor: Handles platform build, configuration, and basic user management

Additional Support as Needed:

AM / PL: Coordinates BTS team alignment
Junior Consultant: Supports content authoring
Digital Team Members: For advanced setup, QA, and integrations
Pulse / Isomer PL (Mumbai): For simulation integration
Infosec: For security and compliance reviews
Data Team: For dashboard setup and analytics
Graphics Support: For visual/branding guidance
Assessment Team: For survey or assessment integration
SwissVBS: For complex content or animation builds
Project Specialist: For coordination of large/multi-phase rollouts

Europe Resourcing

For any new Momenta project in Europe, email proeurope@bts.com to inform PRO that the project is kicking off and involves digital work.

Typical Project Team

Project Lead: Owns client relationship and oversees overall delivery
Digital Journeys Build Team Member: Handles build, configurations, and timeline
CSM (from Ops Europe): Manages user setup, notifications, and cohort configuration

Additional Support as Needed:

Consultants/SMEs: For Coach OS or Assessment content
Digital Enablement SME: For complex lifecycle or deployment scenarios
Infosec, Data, Assessment, Graphics, SwissVBS, and PMO as above

Pulse / Isomer Projects:

Managed separately via PRO with support from the digital consulting team
Project Lead must coordinate across digital streams (e.g., Momenta + Pulse)

Momenta Advisor Role & PV Levels

A Momenta Advisor is assigned based on project needs and PV. Their role can vary by support level:

Level 1 (25%): Core setup only (no content creation)
Level 2 (50%): Core + Standard Content Authoring
Level 3 (75%): Core + 2 support categories (e.g., authoring + rollout)
Level 4 (100%): Full authoring, integration, user support, rollout

Support Categories:

Standard Content Authoring — Build from wireframe/source doc
Expanded Authoring — Sim integrations, translation, graphics ownership
Extensive Rollout Support — Helpdesk, detailed user management, notifications

New Advisors: Add +1 day of PV for each level as a ramp-up buffer.

View full Momenta Advisor Role article