Shadow Feedback is an upcoming feature designed to capture real-time observational insights from coaches or peers during key learning moments. While this feature is still under development, this article outlines what we know so far and how to prepare for future implementation.

Feature Status

This feature is currently in development and not yet available for general use. More details will be added to this article as testing progresses and the configuration options are finalized.

If you are working on a journey or client pilot that may include Shadow Feedback in future iterations, please coordinate with your regional Digital Lead or platform SME.

Support & Troubleshooting

Until Shadow Feedback is released, general troubleshooting for integrated features (e.g., OnDemand or CoachOS syncing) still applies:

Check DNS configuration: Confirm the infrastructure team created the correct URL
Confirm Momenta and CoachOS match:
- Journey IDs match across both systems
- User emails match in both systems
OnDemand-related?Make sure:
- The journey is not marked as “test” unless intended
- The correct storefront URL is being used
- PO validation, coach pools, and cohorts are all set

User Resets (OnDemand Only)

If you're using OnDemand and need to reset a user’s progress:

Open the OnDemand Storefront Configuration
Go to the Candidates tab
Search by email
Click Clear to remove stored progress
For multiple resets: checkbox users → select Candidate Actions → Bulk Clear

This allows learners to start over from the beginning of their OnDemand experience.