Administration Permissions

Permissions in Momenta determine what a user can view, edit, configure, or publish across different client and standard collections. There are two core levels:

• Global Roles: System-wide permissions granted by Product or Support Teams.
• Collection Roles: Assigned per client or standard collection to control local access.

Global roles are visible in Momenta Admin > Admin Options > Permissions.

• Global System Administrator: Full visibility and edit rights across all collections. Can assign others to collections.
• Global Developer: Limited access for BTS developers to test, troubleshoot, and support.

Note: Most users will have no Global roles ticked unless explicitly needed.

These determine what a user can do within a specific collection (client or standard). Permissions are managed from the same Admin Options > Permissions panel.

• Hover over a collection to see assigned roles.
• Click “View” to open a breakdown of permissions for that collection.
• Admins can edit roles only if they are Global Sys Admins.

There are 8 standard collection-level roles:

• Collections Owner: Full rights on assigned object (e.g., journey or master collection)
• Author: Can build and edit content objects
• Journey Success Manager (JSM): Configures journeys, participants, and schedules
• Support: Helpdesk or tech support staff
• Test User: Has testing access to journeys/content only
• Account Manager: Lead client contact (non-technical)
• Content Reviewer: Reviews authored content but cannot edit
• Collection Administrator: Internal ops support — project resourcing & tracking

Refer to the Permissions Matrix in Momenta Admin to see which actions each role can take.

Only Global System Admins can assign or remove user roles in a collection.

• Go to the user’s profile via Admin Options > Permissions.
• Click “View” next to the collection.
• Use checkboxes to update assigned roles.
• To delete the user from the collection, use the trash can icon.

If you do not have Global Admin permissions, email your regional support:

• North America / MOW: momentasupport@bts.com
• Europe: helpdesk.europe@bts.com

• Only Global System Admins can assign or remove collections from a user profile.
• Global roles override local permissions — if you’re a Global Sys Admin, you don’t need collection-level access granted manually.
• If a user is missing access to a journey or tool, first verify whether they are assigned to the collection.
• Do not assign roles like “Test User” or “Support” unless necessary — they grant broader content visibility.

• Admin Options panel showing Permissions, Languages, and Tags

• Permissions matrix by role and collection

• User profile view showing collection assignments and global roles