Step-by-step instructions for resetting participant data in Momenta — including full journey resets and selective resets for elements like Isomer, MBIR, or Bench Feedback.

Overview

In Momenta, participant data can be reset either fully (entire journey) or partially (specific features only). This is helpful when testing locks, troubleshooting errors, or preparing demo users.

You can selectively reset:

Assessments
Isomer
Minisim
MBIR V2
Card Sort
Shadow
Bench Feedback

Why You Might Reset Participant Data

To test journey blueprinting (e.g., content access locks).
To retest an activity or journey from scratch.
To clear errors or unexpected participant behavior.
To prep a cohort for live launch after internal testing.

Reset Permissions

Only users with the correct role and permissions can reset data. If you do not see the reset options, please contact:

momentasupport@bts.com for US/MOW
journey.helpdesk@bts.com for EU

How to Reset Participant Data

Reset All Journey Data

Go to Participants and search by client + name or email.
Click Edit to enter their profile.
Navigate to Journeys & Data.
Click ALL to expand journeys.
Select a specific journey from the dropdown.
Click Reset Journey Data.

Reset Specific Components (e.g., Minisim, MBIR)

Follow the same steps to open Journeys & Data.
Select the relevant journey.
Find the target component in the list.
Click the three-dot menu (⋮) next to the component.
Select Reset Data.

Note: Components will only appear once a specific journey is selected.

Watchouts & Considerations

This action is irreversible — double-check before proceeding.
Make sure you’re resetting the correct user in the correct client collection.
Resetting ALL data removes completion history, scores, and responses.
Blueprint locks cannot be retroactively applied to participants who’ve already viewed content unless data is reset.

Visual Aids

Participant Profile

Component-Level Reset (MBIR example) & Full Journey Reset Example