Work in Progress!
| Solution Name(s) | |
| URL: | https://thermofisher.btsmomenta.com/#/auth/login |
| Launch Date: Sept 9th | |
| Support email address | |
| Fresh Group Name | |
| Regional / Global | |
| Queue Owner | Alphonse DiPilato |
| Channel for managing questions between GHD and Ops |
Who's Who
TBD
Thermo Fisher AGM – Canned Responses
| 1. How do I log in to the Momenta platform? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. You can log in to the Momenta platform here: https://thermofisher.btsmomenta.com/#/auth/login. Please note that your login is your Thermo Fisher email address, but you will need to set a separate password for Momenta. Your Thermo Fisher network password will not work on this page. If you don’t yet have a password, or if you have forgotten it, you can reset it here: https://thermofisher.btsmomenta.com/#/auth/forgot-password. Please let me know if you have any issues accessing your account. Thank you, Your Help Desk Support |
| 2. I can’t remember my password — how do I reset it? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. If you do not remember your password, you can reset it here: https://thermofisher.btsmomenta.com/#/auth/forgot-password. Enter your Thermo Fisher email address, and you’ll receive an email with a link to set a new password. Please note that your Thermo Fisher login will not work on Momenta — this is a BTS system and requires its own password. Please let us know if you continue to experience issues. Thank you, Your Help Desk Support |
| 3. I have a question about my Hogan Assessment (access, login, survey issues). Who should I contact? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. For any questions related to your Hogan Assessment (such as access, login, or survey issues), we will loop in support@hoganassessments.com, who can best assist you with technical or account-related questions. In the meantime, please confirm you have received an email from support@hoganassessments.com (sent on Tuesday, September 23rd) with your UserID and password to access the Hogan Assessment. If you have not received this email, please let support@hoganassessments.com know so they can support you in resolving this. Thank you, Your Help Desk Support |
| 4. How long does the GM Moments Simulation take to complete? |
| Hello {{ticket.requester.firstname}}, Thank you for asking. The GM Moments Simulation takes approximately 45 minutes to complete. We recommend setting aside dedicated, uninterrupted time to finish in one sitting for the best experience. Thank you, Your Help Desk Support |
| 5. When is the simulation due? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. The GM Moments Simulation must be completed by November 5, 2025, at 5:00 pm ET. Please note that if the simulation is not completed by the deadline, your coaching debrief session may need to be rescheduled, and Thermo Fisher will incur a fee for rescheduling. Thank you, Your Help Desk Support |
| 6. Can I pause the simulation and return later? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. Yes, you may exit the GM Moments Simulation and return later to continue where you left off. However, once you complete the simulation and submit it, you will not be able to re-enter or make changes to your responses. For the best experience, we recommend setting aside about 45 minutes to complete the simulation in one sitting without interruptions. Thank you, Your Help Desk Support |
| 7. How do I book my coaching debrief session? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. You can book your 60-minute Debrief Coaching Session between November 10 – December 5, 2025. To book your session: 1. Log in to Momenta here: https://thermofisher.btsmomenta.com/#/auth/login 2. Navigate to the left-hand menu and select “Your Debrief Coaching Session.” 3. Click “Book Now” next to “60-Minute Debrief Coaching Session.” If you have any trouble booking your session, please let us know and we’ll be happy to assist. Thank you, Your Help Desk Support |
| 8. Can I reschedule my coaching debrief session? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. We understand that schedules can change. To request a reschedule of your coaching debrief session, please email Elya.Bottiger@bts.com directly, as she manages the coaching calendar. We have CC-ed Elya to this email. Please note: – If you need to reschedule within 7 days of your scheduled session, a fee will be incurred and written approval from the program sponsor at Thermo Fisher will be required. For this reason, we strongly encourage you to review your calendar carefully before booking and to provide as much notice as possible if changes are needed. Thank you, Your Help Desk Support |
| 9. What happens if I miss my coaching debrief session? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. If you miss your scheduled coaching debrief session without prior notice, the session will be considered a no-show. In this case, a fee will be incurred and written approval from the program sponsor at Thermo Fisher will be required before the session can be rescheduled. To avoid additional fees and scheduling challenges, we strongly encourage you to review your calendar carefully before booking and notify us as early as possible if you anticipate a conflict. Thank you, Your Help Desk Support |
| 10. Will my manager or Thermo Fisher see what is discussed in my coaching session? |
| Hello {{ticket.requester.firstname}}, Thank you for your question. What you discuss during your coaching session is completely confidential. Our coaches are ICF certified and will not share the details of your conversations during the debrief meeting with Thermo Fisher or your manager. Thermo Fisher will receive program data such as attendance and completion status, but not the content of your coaching sessions. Thank you, Your Help Desk Support |
| 11. What do I need to do to complete the AGM program? |
| Hello {{ticket.requester.firstname}}, Thank you for reaching out. To complete the Aspiring GM Program, you must: – Complete the Hogan Assessments by October 3rd, 2025. – Complete the GM Moments Simulation by November 5th, 2025. – Attend your scheduled Debrief Coaching Session between November 10th – December 5th, 2025. Both steps are required in order to be considered as having successfully completed the program. Thank you, Your Help Desk Support |
| 12. Who at Thermo Fisher will see my results? |
| Hello {{ticket.requester.firstname}}, Thank you for asking. Thermo Fisher will receive your Hogan reports as well as your MBA (GM Moments Simulation) report. Please note that while these reports are shared, your coaching debrief sessions remain confidential. Our coaches are ICF certified and will not share the details of your conversations during the debrief meeting with Thermo Fisher or your manager. Thank you, Your Help Desk Support |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article