Cronofy Integration

Cronofy is now integrated with Coach OS, allowing coaches to sync multiple calendars into a unified view. This removes manual updates, prevents booking conflicts, and provides live availability.

Use Case: A coach managing both a personal Google Calendar and a BTS Outlook calendar can sync both into Coach OS for accurate real-time scheduling.

Rollout: Launching July 28, 2025 for 1:1 coaches; full adoption targeted for September 5, 2025.

• Multi-Calendar Sync: Google, Office365, Apple, and more.
• Working Hours Setup: Define available times within Coach OS.
• Smart Buffering: Add pre- and post-session buffers.
• Real-Time Visibility: Live updates across all synced calendars.
• Direct Booking: 15-minute slot booking from Pathway or Calendar views.
• Cronofy Certified Badge: Synced coaches display a “C” icon in Coach OS.

1. Access Cronofy Settings
   • Navigate to your Coach Dashboard.
   • Click the menu icon → Cronofy Settings.
2. Add a Calendar Account
   • Select Add calendar account.
   • Choose your provider (Office365, Google, etc.).
   • Accept Cronofy’s Terms of Service.
   • Log in and authorise the connection.
   • Repeat to connect multiple accounts if needed.
3. Set Working Hours & Buffers
   • Define start and end times.
   • Optionally add buffer time before/after sessions (e.g., 15 minutes).
   • Use the drag-and-select grid to set preferences.
4. Book a Session
   • Go to the Pathway or Calendar view.
   • Select a 15-minute increment slot.
   • Coach OS automatically avoids conflicts across calendars.
   • White = available; Blue = busy/unavailable.
5. Group/Pod Sessions
   • No need to pre-create a slot.
   • Agree a time with the coach and book via the Pod/Group Session interface.
   • Supports both 1:1 and Pod coaching.

For a full step-by-step PDF guide (with screenshots) on integrating Cronofy with Outlook or Google, download it here.

• Launch Date: July 28, 2025 (1:1 coaches).
• Target Adoption: September 5, 2025.
• Support Contact: momentasupport@bts.com
• Webinars: Walkthrough sessions scheduled for coaches.
• Note: Program Managers and Ops should not assist with Cronofy setup—direct coaches to Support.

• Initial Sync: Setup is one-time; re-authenticate only if credentials change.
• Buffer Gaps: Buffers reduce bookable time—check session length impacts.
• Mailers: Confirm participants get the correct notifications (see Mailers Index).
• Participant View: Coachees see only available times; conflicts are hidden.
• Rescheduling: Managed in Coach OS or with the coach directly; standard mailers still apply.

• Coach Dashboard with Cronofy Settings highlighted

• Calendar account selection (Google, Office365)

• Availability window & buffer setup

• Booking screen from Pathway view

• Cronofy “C” icon on Coach Tile